Returns

If the client is not fully satisfied with the product received, he will be able to return it within a period of 14 calendar days from the receipt of the product, without any penalty for its exercise.

To exercise this right, the customer can call 902 200 655 or send an e-mail to admon@ponsguitars.com and communicate his unequivocal decision of withdrawal, requesting the collection of the product. The client can find a model of withdrawal form here.

This part will reimburse the payment received for the product, including the delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the product. present contract.

We will proceed to make such refund using the same means of payment used for the initial transaction, unless you have expressly provided otherwise.

The customer must return the product / s in perfect condition, and complete, otherwise the good will suffer a depreciation, without having to refund any amount that is a consequence of normal use according to its nature.

The consumer will have to pay the shipping costs of the return of the goods when he has been previously informed of it.

In case of impossibility to return the product due to loss, destruction or any other cause attributable to it, the customer will be liable for the market value that the service would have had at the time of exercising the right of withdrawal, unless said value was higher than the price of acquisition, in which case it will respond of this.

Article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and users and other complementary laws indicates that: The right of withdrawal will not be applicable to the contracts that refer to:

The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

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