General conditions of sale


The general conditions of sale described below (hereinafter General Conditions), exclusively govern the contractual relations between the users of the Web page WWW.PONSGUITARS.COM of PONS GUITARS
Accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use contained therein.
Each purchase on the website is governed by the general conditions applicable on the date of the order.
We consider that once you have placed an order, you will have accepted without reservation our general conditions of sale, which will be revalidated by PONS GUITARS at the end of the transaction.
By placing an order through this website, you guarantee that you are over 18 and have legal capacity.


PONS GUITARS, as a seller, will respond to the buyers of any lack of conformity that manifests itself within two years from the delivery of the product, (art.123.1 paragraph 1 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws).
In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is responsible for the lack of conformity that manifests itself within two years of delivery. – The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it.
Failures caused as a result of improper use, force majeure, installation, handling or repair by unauthorized or unauthorized personnel are not covered by the guarantee.

Prices and offers

The sale prices indicated on the Portal are shown in euros and all prices include VAT. may carry out exclusive promotions.
In case there is an error due to the price dumping by the system, PONS GUITARS will inform the client as soon as possible.
The characteristics and prices of the products offered, are constantly updated. In case of warning of a typographical error in the content of the web, it will be immediately corrected.
If a customer has made the purchase based on a wrong content, you will be informed as soon as possible of the incident.
In the event that the order has associated shipping costs, they will be added to the total amount of the selected products once the order is placed.

Shipping costs

The shipping costs will be € 8.00 (VAT included) for shipments in 24 hours in the Spanish mainland. And € 5.00 (VAT included) for shipments 48 hours in the Spanish mainland. This is always applicable, unless there are existing promotions on the web that affect the shipping costs.
The shipping costs for the Balearic Islands will be € 8.00 (VAT included) and only in the 48 hours delivery mode.
Shipping costs outside of Spain will be the result of a cost table whose variables are the volume of the order and the country of destination. This amount will be reflected on the website when placing the order.
In situations of redirection of orders (that is, those in which delivery to the client is attempted more than 5 times and can not be carried out for reasons beyond PONS GUITARS and the courier service, but the impossibility of delivery is totally attributable to the customer and its lack of collaboration to facilitate delivery, such as when it is not available in the hours agreed between the and the courier company, when you do not want to provide the necessary ID for delivery to the company. courier service, etc.) From the 5 delivery attempt, and when the conditions mentioned above are met, PONS GUITARS reserves the right to charge the shipping costs in the subsequent delivery attempts to the customer.
Expenses incurred as a result of redirection will not be reimbursed if the client subsequently exercised his right to return the product.
In situations of redirection of orders, for reasons beyond PONS GUITARS and courier service, the impossibility of delivery in more than 7 deliveries, will be understood as withdrawal of contract, applying the provisions of paragraph 14, although they will be the customer’s account the costs caused by redirection.

Shipping Mode

The products purchased in PONS GUITARS will be sent to Peninsular Spain and the Balearic Islands, excluding the Community of the Canary Islands. PONS GUITARS also supplies products outside the national territory.
The order will be sent to the address you indicated at the time you made your purchase.
PONS GUITARS does everything possible to respect the delivery terms mentioned in the Portal. However, PONS GUITARS is not responsible for the consequences due to a delay in delivery or a loss of the package by yourself or for unforeseeable or insurmountable reasons or reasons of a force majeure.
In case you did not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days. During this period, no return or reimbursement of the order can be made.
We advise you that upon receiving your package verify that everything is in accordance with your order and in perfect condition. If you detect any anomaly caused by the handling during your shipment, sign and indicate it by hand on the delivery note. You must indicate the incident you have as soon as possible at the following telephone number 902 20 06 55. Or by email to

Delivery conditions

For your safety, the courier will only deliver the order by hand, to the owner of the same and at the agreed delivery address. To do this, identification will be requested, showing your identification DNI.
It is preferable to indicate as the delivery address the one in which it can be located more easily in case of prolonged absences from the home.

Processing and Delivery Deadlines

Depending on the type of product and its processing, the delivery times * in the national territory of the order will be 24 hours if the customer requests the “Express” delivery method during working hours, and if the order has been made before 14 : 00 And it will be 48 hours if the client requests the “48 hours” delivery method during the working day and the order is placed before 2:00 p.m. This term may be longer due to causes beyond PONS GUITARS. If in case this happens, PONS GUITARS will communicate any delay that could affect the client as soon as possible.
(* Article 103 of RD 1/2007, of the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws. “(…) The employer must execute the order no later than within 30 days from the day following that in which the consumer and user has given their consent to contract) “.

Payment Methods

PONS GUITARS offers different payment methods:
– With credit card (except AMEX) – 100% secure payment through the payment gateway of Banco Sabadell. (MasterCard Securecode and Verified By Visa)
– With PayPal

If you choose to pay by credit card, the payment will be charged at the time of the issuance of the order, as long as you have obtained the prior authorization of your bank or cashier. If the payment has not been authorized, your order can not be taken into account. Online payment by credit card is made through the security system “Secure Socket Layer”, which encrypts your bank details when they are transmitted over the Internet.
For security reasons, PONS GUITARS can verify orders paid with a bank card.
In this case, you will be asked or will demand additional information to be able to accept your purchase.
Therefore, and to avoid delays with your shipment, please indicate when placing your order:
• A private or professional email address
• A landline number (place of work or address) where we can get in touch with you at any time.
In addition, for any order whose amount is higher than a scale set by PONS GUITARS, you can request an identity document and proof of address that you must send us by fax or email.
We apologize for any inconvenience this procedure may cause you. These security measures are a proof of our will to protect the clients of PONS GUITARS against possible bank frauds.


If the client is not fully satisfied with the product received, he will be able to return it within a period of 14 calendar days from the receipt of the product, without any penalty for its exercise.
To exercise this right, the customer can call 902 200 655 or send an e-mail to and communicate his unequivocal decision of withdrawal, requesting the collection of the product. The client can find a model of withdrawal form Here
This part will reimburse the payment received for the product, including the delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the product. present contract.
We will proceed to make such refund using the same means of payment used for the initial transaction, unless you have expressly provided otherwise.
The customer must return the product / s in perfect condition, and complete, otherwise the good will suffer a depreciation, without having to refund any amount that is a consequence of normal use according to its nature.
The consumer will have to pay the shipping costs of the return of the goods when he has been previously informed of it.
In case of impossibility to return the product due to loss, destruction or any other cause attributable to it, the customer will be liable for the market value that the service would have had at the time of exercise of the right of withdrawal, unless said value was higher than the price of acquisition, in which case it will respond of this.
Article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and users and other complementary laws indicates that: The right of withdrawal will not be applicable to the contracts that refer to:
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.


If the contracted product is not available, the consumer will be informed, by email, being able to recover the amount paid as soon as possible, in no case in a period exceeding 30 days.
Likewise, the seller may offer without price increase a product with similar characteristics that has the same or higher quality. In this case, the buyer may exercise their rights of withdrawal and resolution in the same terms as if it were the property initially required.

Personal data protection

PONS GUITARS informs, for the purposes of the Organic Law 15/1999, of December 13, of Protection of Personal Data, that the personal data of the Client will be included in an automated file of personal data created and maintained under the responsibility of PONS GUITARS Spain, SLU, for the purpose of carrying out the maintenance and management of the contractual relationship with the Client, as well as for sending this invoice by email. The Client may exercise their rights of access, rectification, modification, cancellation and opposition by writing a signed document and PONS GUITAR. Photocopy of the DNI to the following address: PONS GUITARS, Customer Service, c / Ulldecona 21-33, 1st Floor. Barcelona 08038, indicating in the envelope “Protection of data”, or in the email address, indicating in the subject: “ARCO Rights”.